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Customer Portal

Published Feb 08, 2026 Updated Feb 08, 2026 4 min read

A self-service customer portal to view services, check invoices, track payments, and submit support tickets, with optional Stripe online payments.

Customer Portal

The Customer Portal is a self-service area where your customers can:

  • view their active services,
  • review invoices and payment history,
  • (optionally) pay invoices online,
  • open a support ticket.

Portal URL format: https://{your-subdomain}.ispbox.net/portal
Login page: /portal/login

Signing In & Access

Screen What it’s for Notes
Sign in (/portal/login) Log in with email + password Includes Remember me option
Forgot password (/portal/forgot-password) Sends a password reset link to the email address Use when the customer can’t log in

After login, the portal header shows the provider name and the signed-in user, plus Log out.

Portal Navigation (Tabs)

The portal uses four tabs:

  • Overview: account snapshot and shortcuts
  • Services: list of provisioned services
  • Billing: invoices, balances, and optional online payments
  • Support: recent tickets + new ticket form

Overview Tab

Account Overview

A quick summary of the customer profile and current balance.

Field Meaning
Client name / Email / Phone / Address Contact details on the account
Balance due Current amount owed (based on invoicing/ledger data)

Your Services (Snapshot)

Shows up to a few services attached to the account and their status.

Element What the customer can do
Service card See service name/description and whether it’s Active/Inactive
Manage services Jumps to the Services tab for the full list

Latest Activity

A quick “what happened last” panel.

Card / Button What it means
Last invoice Latest invoice total + issue date (if available)
Last payment Latest payment amount + processed date (if available)
Open support tickets Count of tickets awaiting response
Go to billing Opens the Billing tab
Need help? / View support Opens the Support tab

Services Tab

This tab is informational: it lists services provisioned on the account.

Summary Cards

Card Meaning
Active services Active count vs total
Open invoices Number of invoices with an outstanding balance
Outstanding balance Total currently due
Support tickets Currently open ticket count

Services Detail (Full List)

Each service shows:

  • Description
  • Active since date (if set)
  • Status: Active or Inactive

Billing Tab

What Customers Can Do Here

Action Result
View invoices Open invoice preview (PDF) in a new tab
Pay an invoice online (optional) Use Pay with Stripe (only if enabled for the provider/account)
Enable automatic payments (optional) Save a card for future invoices to be charged automatically

Summary Cards

Card Meaning
Outstanding balance Total due across invoices
Open invoices How many invoices still need payment
Last invoice total Most recent invoice amount
Last payment Most recent payment amount

Automatic Payments (Optional)

This section appears only when the provider has online payments enabled and allows auto-charge.

State What it means Customer actions
Enabled A saved card is on file and active Update card or Disable
Disabled No card on file for auto-pay Enable automatic payments

Recent Invoices

Invoices show:

  • Number, Issued, Due
  • Total and Balance
  • Status (for example, Paid / Issued / Overdue)
  • Actions: View invoice and (if eligible) Pay with Stripe

Online Payments Availability

If online payments are not enabled for the tenant/account, customers will not be able to pay by card in the portal and will be prompted to contact the provider.

Billing History Page

This separate page lists all invoices and all payments with pagination.

All Invoices Table

Column Meaning
Number Invoice number (or fallback #ID)
Issued / Due Key invoice dates
Total / Balance Amount billed and remaining unpaid
Status Paid / Overdue / Issued etc.
Actions Open invoice preview (PDF)

Payments Table

Column Meaning
Date Processed date/time
Amount Payment amount
Status Succeeded / Completed / Failed etc.
Reference Payment reference (Stripe reference or manual reference)
Invoice Linked invoice number (if applicable)

Support Tab

Recent Tickets

Shows a list of the most recent tickets with:

  • Subject
  • Status (Open vs Closed/Resolved)
  • Created timestamp
  • Short preview of the description

Open a Support Ticket

Customers can submit a request directly from the portal.

Field What to enter
Subject Short title (for example: “Low speed”, “No connection”, “Billing question”)
Describe the issue Details (symptoms, when it started, address/service info if relevant)
Priority Low / Medium / High

After submission, the portal shows a confirmation message and the ticket appears in the ticket list.